Sports / Mobile
This policy sets out what data olx800 collects when you access your account, make a deposit via FPX or Boost, or contact our support team — and exactly what you can do about it. Availability of this service depends on local law and eligible regions in Malaysia.
When you log into your olx800 account, we collect the information you provide during registration — your email address, contact details and the payment method you choose. If you deposit using FPX, Boost or Touch 'n Go eWallet, we record the transaction reference and amount so your wallet balance reflects accurately and so our support team can trace any query you raise. We also collect device type, session data and browsing behaviour within the platform to keep the account experience consistent across your mobile and desktop sessions. This data is not sold to third parties. We share it only where required to complete a payment instruction — for example, passing a transaction reference to your FPX bank gateway — or where a legal obligation in Malaysia requires disclosure. Cookies and local storage are used to keep you logged in and to remember your language and display preferences between sessions. You can clear these through your browser settings at any time. Retention periods vary by data category: transaction records are held for the period required under applicable Malaysian financial guidelines; session logs are cleared on a shorter cycle. The current state of your transaction history is always visible in your account dashboard after login.
Not every interaction on or around olx800 falls under the same rules. This section breaks down what sits inside this policy, what sits outside it and why the distinction matters for your account.
Login sessions, email verification, password changes and account dashboard activity are all covered. Any data generated when you navigate your wallet, review transaction history or update contact details falls within this policy and is subject to the rights described below.
Deposits and withdrawals processed through FPX, Boost or Touch 'n Go eWallet generate transaction references that we store on our end. The payment gateway itself — your bank or e-wallet provider — operates under its own separate data terms, which we do not control.
Game session data produced while you access titles in our lobby is collected for account-balance accuracy and session continuity. Studio providers such as PG Soft and Pragmatic Play supply game content only; they do not receive your personal account or payment data from us.
Links or tools that take you away from olx800 — including external bank portals opened during an FPX transaction — are outside this policy's scope. We recommend you check the privacy terms of any third-party service before you proceed through it.
You have clear, actionable options when it comes to the data we hold about your account. Reviewing your transaction history is straightforward: log in, head to the wallet section and your full deposit and withdrawal record is listed there, including the payment method used for each entry — whether that was FPX, Boost or Touch 'n Go eWallet. If any account detail is incorrect — your registered email, contact number or preferred payment method — you can update it directly through the account settings screen. Where a correction requires identity verification, the fields and document steps needed are shown on-screen at that stage. For anything that falls outside what you can change yourself, our live chat team can raise it on your behalf. Data deletion requests are assessed case by case against our retention obligations under applicable Malaysian guidelines; the outcome and any applicable timeline will be communicated to you through your registered email.
Your full transaction history — deposits via FPX, Boost or Touch 'n Go eWallet and all withdrawals — is accessible in the wallet section of your account dashboard after you log in. No additional request is needed to view your own data.
Email address, contact number and payment preferences can be updated through account settings. Where a field requires identity verification before the change saves, the screen will show exactly which documents or steps are needed.
If something about your data is unclear — a transaction reference you do not recognise, or a session entry that looks unfamiliar — contact live chat directly. Our team can cross-check the record against your account and explain what generated it.
For deletion or data-portability requests that go beyond self-service, reach our support team via live chat or the privacy contact email shown in the support section below. We will respond through your registered email address once the request is assessed.
Questions about this privacy policy, your account data or a specific transaction record can come to us through any of the three routes below. Live chat is the quickest path for account-specific queries; email suits formal data requests that need a written trail.
Open the chat icon from any page inside your logged-in account. For privacy queries, identify your question as a data or account matter at the start so the team can route it to the right person without delay.
Send your data request or policy question to the privacy contact address listed in your account's help section. Include your registered email and the nature of your request so we can locate your record and respond accurately.
Many account details — contact information, notification preferences and linked payment methods — can be reviewed and adjusted directly in account settings without contacting support. Check that section first for the quickest resolution.
The commitments in this policy are maintained through specific operational practices — not just stated intentions. Here is how each area works day to day.
We use cookies to keep your session active, remember your display settings and maintain your logged-in state across page loads. You can clear all cookies through your browser settings; doing so will log you out and reset display preferences. We do not use cookies to build advertising profiles or share session data with ad networks.
Access to your account data is restricted to your login credentials. Account settings allow you to update your password at any time; the steps are shown on the security screen inside your account. We do not store payment card details — FPX and Boost transactions pass through the respective gateway and only the reference number is retained on our side.
Transaction records tied to FPX, Boost and Touch 'n Go eWallet deposits are held for the period required under applicable Malaysian financial guidelines. Session and browsing logs within the platform are cleared on a shorter cycle. The specific period applicable to your account type is disclosed when you make a formal data request.
When this policy changes in a way that affects your rights or how your data is used, we notify you through your registered email before the change takes effect. The current version of the policy is always the one shown on this page; the previous version is available on request via our support team.
These are the questions our members ask most often about how their data is handled, what their rights are and how to act on them.
We collect the details you enter at registration — email address, contact number and the payment method you link to your account. When you complete a transaction via FPX or Boost, we store the transaction reference and amount. Session data is also collected to keep your account state consistent across devices.
We share data only where necessary to complete a payment instruction — for example, passing a transaction reference to your FPX bank gateway — or where required by a legal obligation in Malaysia. We do not sell your personal data to third parties, and game studio providers receive only the game session data needed to run the title you have opened.
Log into your account and go to the wallet section — your full transaction history is listed there, including the payment method and amount for each entry. For a broader record of account data we hold, raise a request through live chat or the privacy email address shown in your account's help section.
Yes. Submit a deletion request via live chat or our privacy contact email. Each request is assessed against our retention obligations under applicable Malaysian financial guidelines. We will confirm the outcome and any applicable timeline through your registered email address after the review is complete.
We do not store full payment credentials. FPX transactions are processed through the bank gateway, and only the transaction reference number is retained on our side. Touch 'n Go eWallet and Boost transactions follow the same approach — the gateway handles the sensitive payment data; we hold only the reference needed for your wallet balance to update correctly.
If a change affects your rights or how your data is used, we will notify you by email before it takes effect. The version of the policy shown on this page is always current. You can request a copy of the previous version from our support team through live chat or email.